We’re here to help you rent with confidence

Questions about an order, product fit, or becoming a lender? Reach out. Our team replies fast and treats every request with care.

  • Safe & secure

    Your data is protected. We never sell personal info.

  • Fast responses

    Typical reply time under 2 hours on business days.

How to get the fastest help

  1. Include your order number or product link (if applicable).
  2. Add sizing/fit details for apparel or availability dates for gear.
  3. Attach photos for any item condition questions.
We reply Monday–Friday 9am–6pm. Urgent rental issues? Call us and we’ll prioritize your case.

Send us a message

We answer every request. Expect a reply in under 2 hours during business hours.

By submitting, you agree to our Terms and Conditions. We’ll never share your information.

Attach photos or videos after we reply — we’ll send you a secure upload link.

Our assurance to you

  • End-to-end encrypted support threads
  • Priority for ongoing rentals and delivery issues
  • 100% satisfaction guarantee on responses

FAQ

How fast do you respond?

Most messages are answered within 2 hours, Monday–Friday 9am–6pm.

Can you help me choose sizes or gear?

Yes — tell us your dates, location, preferences, and we’ll recommend items.

Is my information safe?

Yes. We keep your data private and secure. We never sell personal details.

Prefer email? We’ll keep the thread for your records.

Email our team